FAQs

1. What payment methods do you accept?

Explain the payment options available, such as credit/debit cards, PayPal, or cash on delivery.

2. Do you offer cash on delivery (COD)?

Confirm if COD is available and specify any terms or geographical limitations.

3. What are your shipping fees and delivery timelines?

Provide details on standard and express shipping costs and estimated delivery times.

4. How can I track my order?

Explain the process for tracking orders, including providing a tracking link or information needed.

5. What is your return and refund policy?

Outline how customers can initiate a return and the conditions under which refunds are processed.

6. Do you ship internationally?

State whether you ship outside the UAE, and include any additional charges or restrictions.

7. Are all items in stock?

Clarify how stock availability is displayed and what happens if an item is out of stock.

8. How do I contact customer support?

List the channels for customer service, such as email, WhatsApp, or phone support.

9. Are your products new or used?

Confirm whether the items listed are new or pre-owned, based on your inventory.

10. Do you offer discounts or promotions?

Mention ongoing deals or promotions, loyalty programs, or how users can stay updated.